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    FAQ

    How can we help you today?

    If you can't find an answer, you can contact customer service via email: contact@livindone.com

    WhatsApp:+1(405)5415648

    Pet Portraits

    01
    Do you do all animals?
    Yes! We create portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it's an animal, we will create a portrait for you.
    02
    Do you send proofs or previews before printing my portrait?
    Absolutely! We usually aim to send a preview within 5 working days of you placing your order. However this can be longer at busy periods. Or if you have chosen our Express Preview service this is cut down to 2 working days.
    03
    Can I make changes to my preview?
    Of course! We are proud to offer unlimited revisions and our team will work with you to make sure your portrait is perfect! When requesting changes please be as detailed as possible in the changes you wish to be made, this helps our team fully understand what they need to do and cuts back on further delays. Most changes are completed within 2 working days but extensive changes can take a little longer.
    04
    Can you check my photo is suitable before I place my order?
    If after viewing the guide you are still not sure, you can email your photos to contact@livindone.com and our team will review and let you know if your photos will work.
    05
    Can I include more than one pet?
    Of course. We have a range of designs suited towards multiple pets. However if you can't find something suitable, or have something specific in mind, get in touch and we'll do our best to help.
    06
    Is this just AI?
    Our trained and certified artists bring years of design experience to every portrait. Each stroke captures more than a likeness - they capture a feeling, something beyond the reach of any machine.

    Production and transportation

    01
    Do you ship worldwide?
    Yes we do! Wherever you are you can have your very own custom pet portrait.
    02
    How long does it take to receive my pet art and what is the shipping cost?
    1. First Artwork Preview: Within 72 hours of ordering (usually sooner) 2. Artwork Edits: 1 - 24 hours (if requested) 3. Production Time: 4 days (printing, quality checks) 4. Global Shipping: 7 - 12 business days (standard free shipping)
    03
    Will I receive a tracking number for my order?
    Absolutely! We'll send you a tracking number via email as soon as it's available, so you can follow your pet art's adventure to your doorstep.
    04
    Why is my tracking number not updating?
    Sometimes tracking numbers take a day or two to activate. If it's still elusive after a couple of days, reach out to our support team for help.
    05
    What if my artwork arrives damaged?
    Please reach out to us via email or live chat ASAP with photos of the damage. Damage by the courier or misprints in production are covered by us, free of charge. We will send another print out to you as soon as possible.

    Returns/Refunds

    01
    Do you have a refund policy for pet art?
    You'll receive your digital preview within 5 working days (usually sooner), and you can enjoy unlimited revisions with your artist. If you still don't love it, you'll receive a full refund. However, once you've approved your artwork, and since orders are tailored exclusively for the customer and their pet, returns or refunds are not accepted.
    02
    What if I'm not satisfied with my artwork?
    If our pet art doesn't make your heart flutter, please reach out to us. Your satisfaction is our prime concern, and we're dedicated to making sure you absolutely love your artwork. Rest assured, our design team will make revisions until your piece is exactly how you envision it, prior to printing.

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